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Terms and Conditions

Article 1 – Definitions

Cooling-off period: the period during which the consumer may exercise their right of withdrawal;

Consumer: the natural person who is not acting in the course of a profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Duration transaction: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over a period of time;

Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement concluded as part of an organised distance sales system operated by the entrepreneur for products and/or services, whereby one or more means of distance communication are used exclusively up to and including the conclusion of the agreement;

Technique for remote communication: a means that can be used to conclude an agreement without the consumer and entrepreneur being physically present in the same place at the same time.

Article 2 – Identity of the entrepreneur

Company name: Re-Office B.V.

Address: Ertveldweg 23

Postal code and City: 5231 XA 's-Hertogenbosch

Telephone number: 085 – 06 09 871

Email address: info@offeco.nl

Chamber of Commerce number: 77779762

VAT number: NL861141350B01

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it shall be indicated that the general terms and conditions are available for inspection at the trader’s premises and that, at the consumer’s request, they will be sent to the consumer free of charge as soon as possible.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it shall be indicated where the general terms and conditions can be accessed electronically and that, at the consumer’s request, they will be sent electronically or by other means free of charge.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favourable to them.

Article 4 – The offer

  1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the trader uses images, these shall be a true representation of the products and/or services offered. Obvious mistakes or errors in the offer shall not be binding on the trader.
  3. Each offer contains sufficient information to make it clear to the consumer what rights and obligations are associated with accepting the offer. This includes, in particular:
  • the price including taxes;
  • any delivery costs;
  • the manner in which the contract will be concluded and which actions are necessary for that;
  • the applicability of the right of withdrawal;
  • the method of payment, delivery, and execution of the contract;
  • the period for acceptance of the offer, or the period within which the trader guarantees the price;
  • the rate for remote communication if the costs of using the means of remote communication are calculated on a basis other than the regular basic rate for the communication method used;
  • whether the contract is archived after its conclusion and, if so, how it can be accessed by the consumer;
  • the way in which the consumer can check and, if desired, correct the information provided by them in connection with the contract before concluding the agreement;
  • any languages other than Dutch in which the contract can be concluded;
  • the codes of conduct to which the trader is subject and how the consumer can access these codes of conduct electronically; and
  • the minimum duration of the distance contract in the case of a contract of continuing performance.

Article 5 – The contract

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and fulfils the conditions stipulated therein.
  2. If the consumer has accepted the offer electronically, the trader shall immediately confirm receipt of the acceptance of the offer electronically. As long as the trader has not confirmed receipt of this acceptance, the consumer may terminate the agreement.
  3. If the agreement is concluded electronically, the trader shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer is able to pay electronically, the trader shall take appropriate security measures for this purpose.
  4. The trader may, within the limits of the law, investigate whether the consumer is able to meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the trader has reasonable grounds not to enter into the agreement, the trader is entitled to refuse an order or request, stating the reasons, or to attach special conditions to its execution.
  5. The trader shall provide the consumer with the following information together with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
  6. The visiting address of the trader’s establishment where the consumer can submit complaints;
  7. The conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement that the right of withdrawal is excluded;
  8. Information regarding warranties and existing after-sales service;
  9. The information referred to in Article 4, paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer prior to the performance of the agreement;
  10. The requirements for terminating the agreement if the agreement has a duration of more than one year or is concluded for an indefinite period;
  11. In the case of a continuing transaction, the provision in the previous paragraph shall apply only to the first delivery.

Article 6 – Right of withdrawal

  1. When purchasing products, the consumer has the right to withdraw from the agreement without giving any reason within 90 days. This cooling-off period starts immediately after the consumer places the order for the product, or after the order is placed by a representative designated in advance by the consumer and made known to the entrepreneur. Please note that a returned product that has been used intensively will not be accepted.
  2. During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the consumer exercises their right of withdrawal, they shall return the product to the entrepreneur with all supplied accessories and, where reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 – Costs in case of withdrawal

  1. If the consumer exercises their right of withdrawal, they will only be liable for the maximum costs of return shipping.
  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

Article 8 – Exclusion of the right of withdrawal

  1. The entrepreneur may exclude the consumer’s right of withdrawal to the extent provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal shall only apply if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
  3. that have been created by the entrepreneur according to the specifications of the consumer;
  4. that are clearly of a personal nature;
  5. that cannot be returned due to their nature;
  6. that can spoil or age quickly;
  7. whose price is linked to fluctuations in the financial market that the entrepreneur cannot influence;
  8. for single newspapers and magazines;
  9. for audio and video recordings and computer software of which the consumer has broken the seal.
  10. Exclusion of the right of withdrawal is only possible for services:
  11. regarding accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
  12. whose delivery has started with the express consent of the consumer before the cooling-off period has expired;
  13. regarding bets and lotteries.

Article 9 – The price

  1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
  2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services at variable prices if their prices are subject to fluctuations in the financial market over which the entrepreneur has no control. This dependence on fluctuations and the fact that any prices stated are indicative prices shall be mentioned in the offer.
  3. Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of legal regulations or provisions.
  4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:
  5. these are the result of legal regulations or provisions; or
  6. the consumer has the authority to terminate the contract as of the day the price increase takes effect.
  7. The prices mentioned in the offer of products or services are inclusive of VAT.

Article 10 – Conformity and Guarantee

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of quality and/or usability, and the statutory provisions and/or government regulations applicable on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for uses other than normal use.
  2. A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the contract.

Article 11 – Delivery and execution

  1. The entrepreneur will exercise the utmost care in receiving and executing orders for products and in assessing requests for the provision of services.
  2. The place of delivery is the address that the consumer has communicated to the company.
  3. Subject to the provisions of Article 4 of these general terms and conditions, the company shall execute accepted orders with due speed, but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer shall be informed of this no later than 30 days after placing the order. In such a case, the consumer has the right to terminate the agreement without costs and may be entitled to compensation.
  4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
  5. If delivery of an ordered product proves to be impossible, the entrepreneur shall make every effort to provide a replacement item. No later than upon delivery, it shall be clearly and comprehensibly communicated that a replacement item is being supplied. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment shall be borne by the entrepreneur.
  6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Duration transactions: duration, termination, and extension

Termination

  1. The consumer can terminate a contract that has been entered into for an indefinite period and which aims at the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than 1 month.
  2. The consumer can terminate a contract that has been entered into for a fixed period and which aims at the regular delivery of products (including electricity) or services at any time before the end of the fixed term, subject to the agreed termination rules and a notice period of no more than 1 month.
  3. The consumer can terminate the agreements mentioned in the previous paragraphs:
  • at any time and is not limited to termination at a specific time or during a specific period;
  • at least in the same manner as they were entered into by them;
  • always with the same notice period as the entrepreneur has stipulated for themselves.

Extension

  1. A contract that has been entered into for a fixed period and which aims at the regular delivery of products (including electricity) or services may not be silently extended or renewed for a fixed duration.
  2. In deviation from the previous paragraph, a contract that has been entered into for a fixed period and which aims at the regular delivery of daily, news, and weekly newspapers and magazines may be silently extended for a fixed duration of up to three months, provided that the consumer can terminate this extended contract at the end of the extension with a notice period of no more than 1 month.
  3. A contract that has been entered into for a fixed period and which aims at the regular delivery of products or services may only be silently extended for an indefinite duration if the consumer can terminate at any time with a notice period of no more than 1 month and a notice period of no more than three months in the case where the contract aims at regular delivery, but less than once a month, of daily, news, and weekly newspapers and magazines.
  4. An agreement with a limited duration for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be silently continued and will automatically end after the trial or introductory period.

Duration

  1. If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

  1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period shall commence after the consumer has received confirmation of the agreement.
  2. When selling products to consumers, the general terms and conditions may never require an advance payment of more than 50%. Where advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
  3. The consumer has the obligation to report inaccuracies in provided or mentioned payment details to the entrepreneur without delay.
  4. In the event of default by the consumer, the entrepreneur has the right to charge the reasonable costs communicated to the consumer in advance, subject to legal limitations.

Article 14 – Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
  2. Complaints about the execution of the contract must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has identified the defects.
  3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint is expected to require a longer processing time, the entrepreneur shall respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
  4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

Article 15 – Disputes

  1. Dutch law exclusively applies to contracts between the entrepreneur and the consumer to which these general terms and conditions apply.

Article 16 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.