Frequently Asked Questions

By adding the product to your shopping cart, you go to the cart, click on "Continue to checkout", fill in the order details, and you can pay immediately and have the product delivered to your home.

Yes, certainly. It may happen that something was ordered incorrectly, but we can correct this. Send an email to info@offeco.nl and we will manually adjust it immediately.

Yes, that is possible. If you email us the desired products (info@offeco.nl) along with your requirements, we will create a non-binding, customized quote that will be sent within one working day.

For an additional fee, we will assemble the office furniture for you on-site. You can request this via info@offeco.nl.

Due to our years of experience in the office furniture industry, we have created a lot of knowledge and access to products. Due to the large selection, we do not have the ability to list everything on our webshop. If you are looking for specific products, we can also supply these upon request. For special products that are not listed on the webshop, you can send an email to info@offeco.nl.

No, we cover the import costs. You do not pay Dutch VAT, but you will receive an invoice for the local VAT costs.

No, there are no import costs or double VAT costs within the entire European Union. You only pay Dutch VAT, not local VAT.

Within the Netherlands, Belgium, and Luxembourg, we do not charge delivery costs. Outside the Benelux, the shipping costs are €37.50 for the entire order.

Within the Netherlands and Belgium, the order is delivered within 1-3 working days. Other European orders are delivered within approximately 8 working days.

When filling in the order details, you can indicate your preferred delivery date in the order notes. If that is not feasible, we will inform you in a timely manner.

Thank you for your order! You will receive a confirmation email immediately, and we will get started on it right away. Within a maximum of 24 hours after placing the order, you will receive the shipping details from us. If this is not the case, you can contact us. The order will be delivered within a few working days.

It may happen that a shipment arrives incomplete, damaged, or incorrectly. We as the seller are always responsible for this and will always follow up properly. In the event that the shipment does not conform to the order, you can send us an email at info@offeco.nl.

We deliver our orders throughout Europe within a few working days.

Yes, that is possible. After placing the order through the webshop, you can send an email to info@offeco.nl requesting to pick up the product. This is possible within 3 working hours after the order. Our storage is located in 's-Hertogenbosch.

Within the Netherlands and Belgium, our office chairs are delivered assembled. Outside the Netherlands and Belgium, the office chairs are delivered disassembled, requiring minimal assembly. Due to the availability of many videos, this is easy and quick to do.

We only refurbish the chairs that we are sure we can give a good second life to, so they last for years and are in excellent condition again. You can think of brands like Ahrend, Herman Miller, Vitra, Rh Logic, Steelcase, and Haworth.

For us, 'refurbished' means that the chairs have been carefully checked, possibly reupholstered, fitted with new official parts, cleaned, and repainted if necessary. We try to restore the condition of the chairs to as good as new. To ensure our quality, we provide varying warranties from 12 months to 60 months. This can be seen at the product level.

Refurbished office furniture is an excellent option for people looking for quality, durable, and affordable office furniture. Refurbished furniture is used furniture that has been revised, cleaned, and often reupholstered to look and function like new again. By buying refurbished, you can acquire top brands like Herman Miller, Ahrend, Steelcase, and Haworth for a fraction of the new price, without compromising on quality.

Our team is ready to assist with personal inquiries. We can be reached via our live chat, email, or by phone.

No, we do not have a showroom. We focus on online sales. If you would like to visit us, this is possible by appointment. We are located in 's-Hertogenbosch. To make an appointment, you can email info@offeco.nl.

De artikelen die als refurbished op onze webshop staan, zijn eigen foto's met een witte achtergrond. Wij garanderen dat de producten in dezelfde kwaliteit worden geleverd als op de foto's.

The warranty varies by product group. The duration of the warranty can be found on the product pages. Warranties range from 12 months to 60 months.

Het bestelde artikel dient in dezelfde conditie te zijn als bij levering, hetzelfde geldt voor de originele verpakking. Mocht het product niet aankomen zoals beschreven, dien je dit direct te documenteren, zodat wij daar rekening mee kunnen houden bij een eventueel retour.

It may happen that a product is damaged during transport. We as the seller are responsible for this. Send an email to info@offeco.nl and we will take care of it as requested.

We are a young company with driven and enthusiastic staff, who have gained a lot of knowledge about office and design furniture over the years. Our team consists of more than 20 people who are daily engaged with great pleasure in a sustainable mission to give as much office furniture a second life as possible.

You can keep an eye on the shipping details in the email or quickly send a message via our live chat feature.

If your question is not listed, you can send us a message via live chat, email, or contact us by phone.

Ja, dat is mogelijk, maar je dient van tevoren aan te geven dat je hiervan gebruik wilt maken. Dan zorgen wij dat het juiste transport wordt ingepland. (Enkel mogelijk in Nederland en België)