Privacy

About our privacy policy

Offeco cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never share your data with third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Offeco. The effective date of these terms is 03/01/2022; with the publication of a new version, the validity of all previous versions ceases. This privacy policy describes what data about you is collected by us, how this data is used, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.

If you have questions about our privacy policy, you can contact our privacy officer; you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we (let) store it, what security techniques we use, and who has access to the data.

Payment processors

Mollie

To handle (part of) the payments in our web store, we use the platform of Mollie. Mollie processes your name, address, and residence details, as well as your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, share (anonymized) data with third parties. All the aforementioned guarantees regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by legal terms.

Shipping and logistics

PostNL

When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL for carrying out the deliveries. It is necessary for us to share your name, address, and residence details with PostNL. PostNL uses this data solely for the purpose of fulfilling the agreement. In the event that PostNL engages subcontractors, PostNL will also provide your data to these parties.

Invoicing and accounting

MoneyBird

For managing our administration and accounting, we use the services of MoneyBird. We share your name, address, and residence details, as well as details regarding your order. This data is used for administering sales invoices. Your personal data is securely transmitted and stored; MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. MoneyBird is obliged to confidentiality and will treat your data confidentially. MoneyBird does not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of processing

We use your data solely for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will explicitly ask for your consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation with fiscal and criminal investigations

In certain cases, Offeco may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such cases, we are compelled to share your data, but we will resist this within the limits that the law allows us.

Retention periods

We retain your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret it as a request for erasure. Based on applicable administrative obligations, we are required to retain invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents we have created as a result of your assignment.

Your rights

Under applicable Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on behalf of us. Below we explain what these rights are and how you can invoke them. In principle, to prevent misuse, we only send copies and excerpts of your data to your email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We maintain a record of processed requests; in the case of a request for erasure, we administer anonymized data. You will receive all copies and excerpts of data in the machine-readable data format that we use within our systems. You have the right to lodge a complaint with the Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to access the data that we (let) process and that relates to you or can be traced back to you. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data to the email address known to us, along with an overview of the processors that hold this data, indicating the category under which we have stored this data.

Right to rectification

You always have the right to have the data that we (let) process and that relates to you or can be traced back to you, corrected. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been corrected.

Right to restriction of processing

You always have the right to restrict the data that we (let) process that relates to you or can be traced back to you. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data that we (let) process and that relates to you or can be traced back to you, executed by another party. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or excerpts of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address known to us. In such a case, we will likely be unable to continue providing the service, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of Offeco. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is upheld, we will provide you with copies and/or excerpts of the data we (let) process and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.